Our goal is to ensure you receive pristine, energetically potent crystal assortments for your aura‑cleansing rituals. The following guidelines explain how to proceed if your Aura Cleansing Crystal Set arrives incomplete, damaged, or otherwise unsuitable for its intended purpose.
1. What This Policy Covers
This policy applies exclusively to Aura Cleansing Crystal Sets, which include:
- Tumbled clear quartz, amethyst, and selenite stones
- A velvet storage pouch
- A printed guide booklet detailing cleansing techniques
No other products or accessories are covered under this policy.
2. When You Can Request a Return or Exchange
You may request a review of your order if any of the following issues occur:
- Missing Components: One or more stones, the pouch, or the guide booklet is absent.
- Physical Damage: Stones arrive chipped, cracked, or shattered; the pouch is torn; the booklet is illegible or water‑damaged.
- Defective Packaging: Original sealing or protective wrap is compromised, leading to contamination or breakage.
Requests based solely on a change of heart, preference for different crystals, or misunderstanding of crystal care procedures are outside the scope of this policy.
3. How to Initiate Your Request
- Gather Order Details
Locate your order number and the set’s product name. - Photograph the Issue
Capture clear images showing missing stones, damage, or faulty packaging. - Contact Support
Send an email to our customer service address with your order number, a brief description of the problem, and your photos.
Provide complete information to help us expedite your request.
4. Review and Verification Process
Upon receiving your documentation, our team will:
- Confirm Order Contents
Cross‑check your order details against our packing records. - Inspect Photographic Evidence
Assess damage or missing items based on the images you supplied. - Determine Eligibility
Verify that the issue falls within the covered conditions of this policy.
We aim to complete this evaluation within five business days and will notify you of the outcome.
5. Resolution Options
If your request is approved, you may choose one of the following remedies:
- Replacement Set
We will ship a new crystal set—including stones, pouch, and guide—at no additional cost. - Alternate Collection
Exchange your set for a different aura‑cleansing crystal assortment of equal value. - Store Credit
Receive a credit equivalent to your purchase price, applicable toward any future product.
If issuing a refund to your original payment method is not possible, store credit will be provided automatically.
6. Partial Remedies for Minor Issues
For isolated problems—such as a single chipped stone or a torn pouch—we can typically send just the replacement component rather than requiring the entire set to be returned. This approach reduces waste and gets you back to cleansing more quickly.
7. How to Return Items
If a full‑set return is required, please:
- Use Secure Packaging: Repack all components in the original box or equivalent protective materials.
- Ship with Tracking: Choose a carrier that offers tracking and insurance for the return shipment.
- Include a Return Note: Enclose a brief note with your order number, request reference, and your selected resolution option.
Returns without proper tracking or reference information may be delayed.
8. Your Responsibilities
To help prevent returns and ensure successful energy work:
- Handle Crystals Carefully: Store stones in their pouch when not in use, and avoid dropping or knocking them against hard surfaces.
- Follow Care Guidelines: Refer to the booklet for cleaning, charging, and storage instructions.
- Inspect Upon Arrival: Check your set immediately for any damage or missing items, and report issues within seven days of delivery.
9. Policy Updates
As our crystal sourcing and packaging methods continue to evolve, this policy may be revised to reflect improved practices. The most recent version will always be posted on our website. We welcome your feedback to further refine our products and processes.
By clarifying these steps, we strive to make any return or exchange of your Aura Cleansing Crystal Set straightforward and respectful—so you can maintain your energetic wellness without interruption.
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